Last Updated: December 28, 2025
1. Introduction
Egyptian Medical Services (EMS), located at 9 Sheraton Rd, Hurghada, Red Sea Governorate, Egypt, is committed to protecting the privacy and security of your personal and medical data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ems-eg.com/ and use our holiday dialysis services. Our practices are governed by the Egyptian Personal Data Protection Law (Law No. 151 of 2020) and align with international standards, including the General Data Protection Regulation (GDPR), to ensure the highest level of protection for our international patients.
2. Data Controller
EMS is the data controller responsible for your personal data.
•Entity Name: Egyptian Medical Services (EMS)
•Address: 9 Sheraton Rd, Hurghada, Red Sea Governorate 1964401, Egypt
3. Information We Collect
We collect several types of information for various purposes to provide and improve our service to you.
A. Personal Identification Data
When you use our contact forms or booking requests, we collect:
B. Sensitive Medical Data
As a healthcare provider, we process sensitive health information necessary for your treatment:
•Recent laboratory results (within the past 60 days)
•Medical history and treatment requirements provided by your treating nephrologist
•Official hospital/clinic stamps and signatures on medical records
C. Technical and Usage Data
When you visit our website, we automatically collect:
•Browser type and version
•Time and date of your visit
4. Legal Basis for Processing
We process your data based on the following legal grounds under Law No. 151 of 2020 and GDPR:
•Consent: Your explicit consent provided when submitting forms or medical documents.
•Contractual Necessity: To fulfill your request for dialysis services and coordinate your treatment.
•Vital Interests: To provide essential medical care and ensure patient safety.
•Legal Obligation: To comply with Egyptian healthcare regulations and reporting requirements.
5. How We Use Your Information
We use the collected data to:
•Process and confirm your dialysis reservations.
•Review medical records to ensure safe and appropriate treatment.
•Coordinate transportation to and from your accommodation.
•Communicate with you regarding your appointment and inquiries.
•Improve our website functionality and user experience.
6. Data Retention
We retain your personal and medical data only for as long as necessary to fulfill the purposes outlined in this policy, comply with medical record-keeping laws in Egypt, and resolve any potential legal claims.
7. Data Security
We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data transmission and restricted access to medical records.
8. Sharing Your Information
We do not sell your personal data. We may share your information with:
•Medical Staff: Internal doctors and nurses involved in your treatment.
•Affiliates: Our partner EG MED and Fresenius Medical Care (FMC) for technical and clinical support.
•Regulatory Authorities: When required by Egyptian law or for public health purposes.
9. International Data Transfers
As we serve international patients, your data may be processed in Egypt. We ensure that all transfers comply with applicable data protection laws, providing adequate safeguards for your information.
10. Your Rights
Under Egyptian Law No. 151 of 2020 and international standards, you have the right to:
•Access: Request a copy of the data we hold about you.
•Rectification: Request correction of inaccurate or incomplete data.
•Erasure: Request deletion of your data (subject to medical record retention laws).
•Withdraw Consent: Revoke your consent for data processing at any time.
•Data Portability: Request the transfer of your data to another provider.
11. Cookies and Analytics
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings. We use Google Analytics to monitor website traffic; you may opt-out using the link provided on our Privacy page.
12. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
•By visiting our clinic: 9 Sheraton Rd, Hurghada, Egypt